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Contact

How can we help you?

Choose the right topic — our team is available for you Mon–Fri from 08:00–17:00.

Customer Support

Direct contact with our support team. Mon–Fri 08:00–17:00, response within one hour.

Contact support

Shipment Tracking

Check the status of your shipment or clarify questions about an ongoing delivery.

Track shipment

Damage Claims

Report damage to your shipment and initiate the settlement process.

Report damage

FAQ

Answers to the most common questions about booking, pricing, delivery times and more.

View FAQ

Packaging Tips

How to pack your goods safely and transport-ready — tips directly from our experts.

Read tips

Prefer to call us directly?

Our team is personally available for you:

+49 911 12345678 info@nexcargo.de

Which route to us fits when

You do not need to contact us for a quotation: the price calculator returns a binding fixed price in two minutes, without registration. That applies to standard consignments — pallets, groupage freight, oversized and long goods — within Germany and Europe. Direct contact only pays off once a consignment falls outside that pattern.

Call us when it is urgent or when the consignment has something unusual about it: oversize dimensions, weights above 1,500 kg per unit, dangerous goods, an unloading point with neither ramp nor forklift, or a fixed date that has to hold. On the phone it takes a few minutes to establish what vehicle capacity is actually available — faster than through any form.

Write to us when the enquiry involves documents or covers several consignments: packing lists, dimension drawings, dangerous goods data sheets, or a rate request for a recurring volume. For framework agreements and high-volume shipper rates we normally come back within an hour with a concrete proposal.

Frequently asked questions about contact and booking

How quickly will I get a reply to my enquiry?
Enquiries arriving before 4 pm on a business day are usually answered the same day. For quotations on larger transports or framework agreements we normally come back within an hour. In urgent cases — production downtime, a missed trade fair build-up — calling is better: on the phone we can check immediately what vehicle capacity is available.
Do I have to register to receive a quotation?
No. The price calculator returns a binding fixed price without registration — you only enter the pickup and delivery location, dimensions and weight. A customer account only pays off once you ship regularly: addresses and consignment templates are then stored and booking takes under a minute.
What details do you need for a reliable quotation?
Four details are enough: pickup and delivery postcode, the dimensions of the consignment (length, width, height), the weight and the packaging type — pallet, carton or long goods. If anything special applies, mention it straight away: no ramp at the recipient, dangerous goods, oversize dimensions or a fixed delivery date. Each of these changes the vehicle and the price.
Can I still change or cancel a consignment I have booked?
As long as the driver has not collected, addresses, dates and consignment details can be changed. After collection, changing the delivery address is only possible to a limited extent because the consignment is already scheduled in the network. Report changes as early as possible — by phone this is faster than through a form.
Who do I contact about transport damage?
Report the damage immediately on acceptance and have it noted on the delivery receipt — that note is the basis for any later settlement. Damage not externally visible must be notified in writing within seven days. Photographs of the packaging and the goods speed up processing considerably.
Do you also handle consignments outside Germany and the EU?
Yes. Within the EU, transports run without customs formalities; for Switzerland, the United Kingdom and other non-EU destinations, export and import declarations are added and we handle the customs process on request. Give the destination postcode in the calculator and you will see transit time and price directly. For destinations not listed, contact us — many lanes are available on request even where they are not bookable online.

Personal Consultation

Would you like to contact us personally?

Our sales team offers individual consultation and special rates. From 10 regular shipments per month we provide tailored solutions. We respond within one hour.

Schedule a Meeting