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Shipment Tracking

Enter your shipment number or package number

Postcode of the delivery address for verification

Where do I find my tracking number?

Your shipment number or package number can be found in the order confirmation email or on the parcel label. The recipient's postcode is the postcode of the delivery address you specified when booking.

Shipment tracking at NexCargo: always informed

NexCargo offers transparent shipment tracking for all transports booked through the platform. The tracking consolidates tracking information from various freight forwarders into one central system — you do not need to enquire with each carrier individually.

How shipment tracking works

Tracking number: After booking you receive a NexCargo tracking number — the central key to tracking regardless of the carrier.

Tracking link for recipients: You can forward an individual link to your recipient. The recipient can view the status without a NexCargo account.

Automatic notifications: Configure email or SMS notifications for important status changes: collection confirmed, in transit, delivery completed.

What to do if the shipment does not arrive?

Check the tracking status in the portal, contact the recipient, if not arrived: contact customer service with the tracking number. Most tracking issues are resolved by enquiring with the carrier within a few hours.

Frequently asked questions about shipment tracking

How do I receive my tracking number?
After booking you automatically receive an order confirmation by email with your personal NexCargo tracking number. Shipment tracking activates once the collection has taken place.
Can my recipient also track the shipment?
Yes, you can forward an individual tracking link to your recipient. The recipient can view the status without a NexCargo account — simply open the link in the browser.
When is the tracking status updated?
The tracking status is updated in real time with every status change: collection confirmed, in transit, delivery completed. You and your recipient receive automatic status emails with every change.
What to do if tracking has not been updated for a long time?
First check the tracking status in the portal. If the status remains unchanged for more than 24 hours, contact our customer service with your tracking number. Most issues are resolved by enquiring with the carrier within a few hours.
Can I configure email notifications for my shipment?
Yes, you can configure email notifications for important status changes: collection confirmed, in transit, delivery scheduled, delivery completed. This keeps you always informed without actively checking the status.

Personal Consultation

Would you like to contact us personally?

Our sales team offers individual consultation and special rates. From 10 regular shipments per month we provide tailored solutions. We respond within one hour.

Schedule a Meeting