Customer Support
We are here for you – get in touch with us
By Email
- • Email: info@nexcargo.de
- • Write an email and get in touch
- • Response within under one hour
By Phone
- • Phone number: +49 911 4008 727
- • Mon – Fri: 08:00 to 17:00
- • Response times within 5 to 7 minutes
Need more help?
Visit our FAQ page for quick answers to frequently asked questions or use our packaging tips for safe shipping preparation.
Your direct contact with NexCargo
Even though NexCargo is a digital platform, there is a real team behind every click. Our customer service consists of experienced logistics professionals who help you quickly and competently with questions, problems and special requests.
Contact channels
Live chat in the portal: The fastest way for simple questions. Response usually within a few minutes during business hours.
Email: For more complex enquiries, damage reports or special transport requests. Response time: usually within 4 hours on working days.
Ticket system: For matters requiring documentation and traceability (damage processing, complaints).
Self-service functions in the portal
Retrieve shipment status in real time, download documents, view and cancel bookings, report damage (with photo upload), view invoices and payment history. Self-service is available around the clock.
